FAQs
Welcome to our FAQ section! Here you'll find answers to the most common questions about orders, shipping, returns, and more. If you still need help, feel free to contact us — we're happy to assist you!
🚚 Shipping & Delivery
How long does shipping take?
Shipping typically takes up to 10 business days, depending on your location and the selected shipping method. You’ll see an estimated arrival date at checkout.
Do you offer free shipping?
Yes! Enjoy free shipping on all orders over $99 (subtotal, before taxes and discounts).
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy. To be eligible for a return, items must be unused, in their original packaging, and include tags and proof of purchase.
How do I start a return?
Simply email us at info@househubshop.com to begin the process. We’ll guide you through the next steps.
🛒 Orders & Payment
What payment methods do you accept?
We use the Shopify platform and accept all major credit/debit cards, PayPal, and Google Pay for a secure and seamless checkout experience.
Can I track my order?
Tracking is available for most products, but not all. If tracking is included for your order, you’ll receive a shipping confirmation email with a tracking number once it’s on the way.
🛠️ Warranties & Support
Is there a warranty on my order?
While we don’t offer formal warranties, if your item arrives damaged, defective, or incorrect, reach out immediately and we’ll make it right.
How do I contact customer service?
Go to the ‘Quick Links’ section and select ‘Contact Us’, or email us at info@househubshop.com. Our team will respond within 24–48 hours.
🎁 Promotions & Discounts
Do you offer discounts for first-time customers?
Yes! First-time shoppers who subscribe to our newsletter receive an exclusive promo code for their first order.
How do I apply a promo code?
At checkout, scroll to the ‘Order Summary’ section and enter your code in the ‘Discount Code’ field.
Still have questions?
We're here for you! If there's anything we didn't cover or if you need personalized support, feel free to reach out at info@househubshop.com. Our team is always happy to help you!