Refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@househubshop.com. Our team will provide you with the necessary instructions on how to proceed. Items returned without prior authorization will not be accepted.

For any return-related inquiries, feel free to reach out to us at info@househubshop.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including:

- Perishable goods (e.g., food, flowers, plants)

- Custom or personalized products

- Personal care items (e.g., beauty products)

- Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us before making a return request.

 

Exchanges
If you need a different item, the fastest way is to request a return and, once approved, place a new order separately.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@househubshop.com